FREQUENTLY ASKED QUESTIONS

OUR RESPONSE TO COVID

DAY PASS

Do you have Day Passes?

We strictly follow health regulations due to the COVID-19 pandemic, so if the alert statement issued by the Sanitary Alert System of the state of Baja California Sur allows it (only in levels 1, 2 and 3) we can offer Day Passes to visitors who are not staying with us, always respecting the capacity allowed by the state authorities.

Day Pass Rooftop
Visitors | $ 80USD
Local visitors | $ 55USD
Only visitors of legal age (18+ y/o).

El Ganzo de Playa
Adult visitors | $ 40USD
Children from 6 to 17 years old | $ 22USD
Children under 5 years old do not pay.

Costs apply to consumer credit.
Local visitors receive a 20% discount on food and beverages.
Proof of residence with official ID (eg INE) is required.

We do not take reservations, therefore we encourage you to call and check our availability a couple or hours before coming to the hotel 📞 624 104 9000

The Day Pass payment is NON-refundable, in case of not using it in its entirety, the difference will not be returned.

What does a Day Pass include?

Transfer in our boat
Use of beach chair
Use of beds
Use of bathrooms
Umbrella
Access to our swimming pool (in case of purchasing a Rooftop Day Pass)

RESERVATIONS

Where can I make a reservation?

Room reservations can be made directly on our website https://www.elganzo.com, by calling us at (800) 835 4269 or with your travel agency. You can also contact the Front Desk at: [email protected]

We kindly remind you that our Beach club does not accept reservations.

What are your cancellation policies?

The current health crisis has been challenging for most of us. That is why we have adjusted our policy that will allow you to cancel your stay up to 24 hours before the scheduled date^. However, should you cancel after this time, a penalty of two (2) nights will be charged at the cost that was paid at the time of making the reservation.

^Applies only for individual reservations.

Are you Pet Friendly?

We are! However, we can only accept dogs at the moment.

Only one pet per room is accepted, with an additional cost of $ 100 USD + taxes. Any additional pet has to be authorized directly by our General Manager’s office. Please contact us at +52 (624) 104 9000 for more information.

Service and emotional support animals may be allowed free of charge under the conditions established above, as long as they meet the specific purposes of service or emotional support. The guest should be responsible for their care and management. Dogs should always be on the leash in shared areas. The vaccination and health certificates must be presented, as well as the corresponding documents that corroborate the pet is for service and emotional support.

When making a reservation at Hotel El Ganzo, you will be given the option to bring your pet. The reservations department will provide you with the necessary information and will answer any questions you may have.

Can children stay at Hotel El Ganzo?

We are an adult-only hotel, so children cannot stay at Hotel El Ganzo.

Children are more than welcome to visit El Ganzo de Playa.

GANZO DE PLAYA, RESTAURANTS & BARS

What are the Rooftop, Ganzo de Playa and Restaurant hours?

Rooftop:
Sunday - Wednesday
10:00 am - 6:00 pm
Thursday - Saturday
10:00 am - 8:00 pm

EL Ganzo de Playa:
Monday - Sunday
10:00 am - 7:00 pm

El Restaurante:
Breakfast from 7 AM to 11:30 AM
Lunch from 12:30 PM to 5:00 PM
Dinner from 6 PM to 11 PM

The Container:
Wednesday - Sunday
1:00 pm - 10:00 pm

Is there a minimum consumption required at El Ganzo de Playa?

If you are not a hotel guest, $35 USD will be charged, which will be applied as a consumer credit if you wish to use the beach club facilities (beds and lounge chairs).

Children from 6 to 17 years old $17 USD
Children under 5 years old do not pay.

If you only wish to have food / drinks at the tables of the El Ganzo de Playa restaurant, you will not be conditioned to minimum consumption.

* Local visitors receive a 20% discount on food and beverages.
Proof of residence with official ID (eg INE) is required.

Can I make a reservation to go to El Ganzo de Playa?

Unfortunately, reservations cannot be made for El Ganzo de Playa. We ask that you please call us at +52 (624) 104 9017 before you come to check if there is availability that day.

Are minors allowed at El Ganzo de Playa?

Minors can enter El Ganzo de Playa as long as they are supervised by an adult.

EVENTS & WEDDINGS

I would love to plan my event at Hotel El Ganzo, what do I need from you?

Great! We ask you to please get in touch with our sales team at: [email protected] and to share as much information as possible so we can advise accordingly.

If you want to know more about El Ganzo's venues and event options, we encourage you to visit El Ganzo Events

What types of events can be held at Hotel El Ganzo?

The Ganzo Hotel has spaces for you to carry out your wedding, meetings or many formats of group events.

Can I have my wedding at Hotel El Ganzo?

Of course! We have different venues within the property. You can get married on the beach, inside the hotel with a beautiful view of the San José marina or in the desert gardens of Wirikuta. We have different settings that can adapt to your dream wedding.

ARTISTIC RESIDENCES

How do artistic residencies work? Who should I contact?

The Ganzo Hotel offers artistic residencies for either visual artists or musicians. The residence includes accommodation for the artist and 1 companion for one week in which an intervention or the recording of original material will be scheduled in our music studio. The residence package will cover your plane tickets, and you will have $100 USD for food inside the hotel, and $40 USD per person, per day for alcoholic beverages during the stay.

In return, we ask the artist to paint and/or mount a piece of artwork somewhere in the common areas of the hotel, as well as inside the room where they would be staying. This should include the design of the room number.

For musical artists, you would record a song in our amazing studio and conclude your stay with a live performance.

If you are a visual artist and would be interested in exploring a residency with us, we ask you to contact Cecilia Enrich, our Art Curator, directly at: [email protected] to request more information and to send your book or creative materials.

If you are a musician and are interested in exploring a musical artistic residency, you can contact Paco Rosas, our Music Director, at [email protected] Please make sure to send work examples.

* Only one artist residency from each group per month is available, so the selection process is very competitive.

MUSIC RECORDING STUDIO

How much does it cost to use your recording studio?

The cost to use our studio is $45 USD per hour. Should you require an extended period of time, we can offer a lock-out at a cost of $360 USD, that gives you access to 8 consecutive hours. If you are a guest, the lock-out comes with a discount, and would cost $280 USD.

Cancellation policy

Your studio reservation can only be canceled 48 hours after it has been made. If the reservation is canceled after that time, you will either lose your deposit or will have to use your time by rescheduling a time slot subject to availability. You would be given a partial refund of the deposit for the time that the studio cannot be used.

CAREERS

I would like to work at Hotel El Ganzo. Where can I send my Resume?

If you are interested in working with us, you can send your Resume to [email protected], addressed to Erika Trejo. Please tell us a little about yourself, and why you would like to work with us so we can get to know you better!


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